This article sums up the path we’ve taken in redesigning our software interface.  To manage expectations - imagine the yellow brick road.  We’ve just met the scarecrow.

I’m really excited to be part of the UI project.  It’s sure to be a game changer.

3 notes 

Vision is what you see with your inspiration’s eye

The filmmaker Walt Disney died six years before the opening of the first Disney World. At the opening ceremonies, two Disney executives were sitting together.

One said: “Too bad Walt couldn’t have been here to see this.”

The other replied: “You’re wrong. Walt did see it. That’s why it’s here.”

Moral: 

Vision is what you see with your inspiration’s eye.

2 notes 


How to improve your #creativity and #innovation
The spark of innovation and creativity comes from connecting and integrating things.
The more facts and ideas that you exposed to, the better your chances of connecting the right ideas.
So … more reading/discussion with more different people and sources.

How to improve your #creativity and #innovation

The spark of innovation and creativity comes from connecting and integrating things.

The more facts and ideas that you exposed to, the better your chances of connecting the right ideas.

So … more reading/discussion with more different people and sources.

11 notes 


Be careful NOT to let your feet or your mouth go faster than your brain.
Always let your brain lead.

Be careful NOT to let your feet or your mouth go faster than your brain.

Always let your brain lead.

24 notes 

I wanted to send a note mentioning how helpful Kelly Witherspoon has been in our rollout of Centerbridge. Specifically over the last week I have gone to Kelly with multiple questions concerning the variance between our current staffing model and Centerbridge. Last week we had go-to meetings 3 days in row and exchanged emails throughout the day. Although I am sure he has answered some of the same questions several times over the last ~6 months, he has always been prompt in his follow-ups, succinct in his answers, and offered to discuss it with a go to meeting (which is generally unnecessary as his answers are enough the first time). It is this type of service that will expedite our understanding of Centerbridge and how we can fully utilize it here at COMPANY X. A huge thanks goes to Kelly for the great service he has offered.

Finance & Business Analytic Team from a Top Ten Insurance Company

Customer Service DREAM:)


Your business’ ambassadors are your customer advocates, your employees, and your partners in that order.
 Keep them close, build strong relationships, and ensure they have your vision and your stories to tell.
Source: Edelmandigital/ David Armano 

Your business’ ambassadors are your customer advocates, your employees, and your partners in that order.

 Keep them close, build strong relationships, and ensure they have your vision and your stories to tell.

Source: Edelmandigital/ David Armano 

23 notes 

3 key principles of good communication

1.  Heartengage your community from a place of passion and compassion

2.  Simplicityif you can’t tell your brand story to a 9 year old, start over with the message and story 

 3.  Storythe foundation of all communication 

                                            

30 notes 


The ability to motivate is an important tool for the business leaders tool kit.

The ability to motivate is an important tool for the business leaders tool kit.

120 notes 


Customer feedback is critical to gaining insights into your customers and markets.
Get all of your staff bought into this need and make it easy for customers to provide their feedback both on-line and off.
Wherever possible, put feedback and insights into action. 

Customer feedback is critical to gaining insights into your customers and markets.

Get all of your staff bought into this need and make it easy for customers to provide their feedback both on-line and off.

Wherever possible, put feedback and insights into action. 

9 notes 


This is how they advertised Lego with girls in 1981.  Wouldn’t it be nice if companies still marketed to girls like this?

This is how they advertised Lego with girls in 1981.
Wouldn’t it be nice if companies still marketed to girls like this?

3 notes